Privacy Policy

Creaty Group LLC (“Creaty”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit creatygroup.com or engage with our services.

Who we are

Creaty Group LLC is a Florida-based digital marketing agency serving small businesses across the United States and expanding into Europe. We are the data controller responsible for the personal information described in this policy.

Legal entity: Creaty Group LLC
Address: 180 Champions Vue Loop #211, Davenport, FL 33897, USA
Email: info@creatygroup.com
Phone: +1 (727) 746-4171

Information we collect

Information you provide directly

When you contact us by email, WhatsApp, phone, or through any online form we operate, we may collect the personal information you choose to share, which typically includes:

• Your name and business name
• Email address and phone number
• A description of your business, industry, and the services you’re interested in
• Any other details you decide to include in your message

Information collected automatically

Our website itself performs minimal automatic collection. Specifically:

• Language preference stored in your browser’s local storage so the site remembers whether you prefer English or Spanish
• Server logs maintained by our hosting provider (IP address, browser type, timestamps, URLs visited) used only for security, diagnostics, and abuse prevention

At the time of this policy’s effective date, creatygroup.com does not use Google Analytics, Meta Pixel, or third-party advertising trackers. If we add analytics in the future, this policy will be updated and appropriate consent mechanisms will be offered where required by law.

Information from client engagements

When we operate marketing, advertising, e-commerce, or customer-service platforms on your behalf, we access accounts you explicitly authorize us to manage (for example, Google Ads, Meta Ads Manager, Shopify, Amazon Seller Central, email marketing platforms). Our handling of that data is governed by a separate Services Agreement or Statement of Work, and we act as your data processor for those activities.

How we use your information

We use the information described above to:

• Respond to your inquiries and provide the services you request
• Send you business communications you have opted into (such as proposals, project updates, and reports)
• Deliver, operate, and improve the services agreed with clients
• Improve our website, communications, and internal operations
• Comply with legal obligations, defend our rights, and prevent fraud

We do not sell your personal information. We do not use your information for automated decision-making that produces legal effects concerning you.

Sharing your information

We share personal information only in the following circumstances:

• Service providers acting on our behalf — hosting and infrastructure providers (Hetzner, Cloudflare), transactional email delivery (Resend), messaging (Meta WhatsApp Business Platform), CRM and billing (Zoho), and other vendors under contractual confidentiality obligations
• Legal and safety reasons — when required by law, court order, or valid legal process, or to protect the rights, property, or safety of Creaty, our clients, or the public
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of assets, we may share information with the acquiring party, subject to appropriate confidentiality obligations
• With your consent — when you have authorized a specific disclosure

Cookies and similar technologies

Currently, creatygroup.com sets no marketing or third-party analytics cookies. Our site uses:

• Local storage — to remember your language preference (EN/ES) between visits

Our hosting infrastructure may set essential technical cookies for security, load balancing, and DDoS mitigation. You can control browser storage and cookies at any time through your browser settings; disabling them may affect certain site features (for example, language memory).

Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

United States

• California residents (CCPA / CPRA): the right to know what information we collect and how we use it; to delete personal information; to correct inaccurate information; to opt out of the sale or sharing of personal information (we do not sell); and to non-discrimination for exercising these rights
• Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states with comprehensive privacy laws: rights of access, correction, deletion, portability, and to opt out of targeted advertising and sales

European Union, United Kingdom, and other jurisdictions with equivalent protections

• Right of access, rectification, erasure, restriction of processing, and portability
• Right to object to processing and to withdraw consent at any time (without affecting the lawfulness of prior processing)
• Right to lodge a complaint with a supervisory authority

To exercise any right, email info@creatygroup.com with your request and, if reasonable, verification of your identity. We will respond within the timeframes required by applicable law — typically within 30 to 45 days.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations (accounting, tax, reporting), resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it.

Data security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. These include TLS encryption in transit, access controls, principle-of-least-privilege permissions, and vendor security review. No transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s privacy

Our services and website are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us at info@creatygroup.com and we will take steps to delete it.

International data transfers

We are based in the United States, and information we collect is generally stored and processed in the US. If you are located outside the US, please note that US data protection laws may differ from those of your jurisdiction. Where required by law, we implement appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

Third-party links

Our website may contain links to third-party services and platforms (such as WhatsApp, Google Business Profile, or client websites we’ve built). Once you click through, you are subject to the privacy practices of those third parties. We encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Material changes will be indicated by revising the “Effective date” at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

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